8x8, Inc. reported a total revenue of $715.1 million for the fiscal year ending March 31, 2025, a decrease of 1.1% from $728.7 million in the previous fiscal year. The decline was primarily attributed to a $19.9 million drop in subscription revenue, largely due to challenges faced by customers on the Fuze platform, which was partially offset by a $12.2 million increase in platform usage revenue. The company recorded a net loss of $27.2 million, compared to a net loss of $67.6 million in the prior year, indicating an improvement in profitability despite ongoing challenges.
In terms of operational metrics, 8x8's service revenue accounted for 96.9% of total revenue, reflecting a consistent focus on its core cloud communications offerings. The company served over 55,000 customers across more than 160 countries, with no single customer contributing more than 10% of total revenue. The total number of employees as of March 31, 2025, was 1,942, with a significant portion of the workforce located outside the United States.
Strategically, 8x8 has been focusing on enhancing its product offerings and expanding its market reach. The company recently completed the acquisition of a telecommunications company for $5.1 million, which is expected to bolster its business connectivity services. Additionally, 8x8 has been investing in artificial intelligence capabilities within its Platform for CX, aiming to improve customer and employee experiences. The company also emphasized its commitment to geographic expansion, particularly in the Asia Pacific region, leveraging its leadership in Communications Platform as a Service (CPaaS).
Looking ahead, 8x8 anticipates continued investment in research and development to drive innovation and improve service delivery. The company aims to enhance its sales efficiency and customer retention strategies while navigating macroeconomic challenges such as inflation and geopolitical tensions. Despite the recent revenue decline, 8x8's management remains optimistic about future growth opportunities, particularly through the expansion of its mid-market and enterprise customer base. The company expects to maintain a focus on operational efficiency and cost management to support its long-term profitability goals.
About 8X8 INC /DE/
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