8x8 Reports 3.2% Revenue Growth to $715.3 Million for Fiscal Year Ending March 31, 2026

8x8, Inc. reported a service revenue of $715.3 million for the fiscal year ending March 31, 2026, marking a 3.2% increase from $692.9 million in the previous fiscal year. The company achieved an operating income of $18.9 million, up from $15.2 million in fiscal 2025, and net income attributable to 8x8 was $1.6 million, a significant recovery from a net loss of $27.2 million in the prior year. The increase in revenue was primarily driven by a $51.4 million rise in platform usage revenue, attributed to higher customer engagement with usage-based offerings, although this was partially offset by a $29.1 million decline in subscription revenue due to customer churn.

In terms of strategic developments, 8x8 completed the integration of all former Fuze customers onto its unified 8x8 Platform for CX by December 31, 2025. This integration is expected to enhance operational efficiency and customer retention. The company has also focused on expanding its product offerings, launching new solutions such as 8x8 Engage and 8x8 AI Studio, which are designed to improve customer and employee experiences. Additionally, 8x8's international revenue grew from approximately 33% of total revenue in fiscal 2025 to about 39% in fiscal 2026, indicating a successful geographic expansion.

Operationally, 8x8 reported a total customer count that includes a diverse base of small businesses, mid-market, and enterprise customers, with no single customer accounting for more than 10% of total revenue. The company employed 1,819 full-time employees as of March 31, 2026, with 70% located outside the United States. The company’s focus on customer success has led to an increase in annual revenue from customers using three or more products, which now represents over one-third of its recurring revenue.

Looking ahead, 8x8 aims to continue its growth trajectory by enhancing its platform capabilities, increasing the adoption of its AI solutions, and expanding its network of value-added resellers and technology partners. The company is committed to investing in research and development to drive innovation and maintain high platform availability. However, it remains cautious about potential macroeconomic challenges, including inflation and geopolitical instability, which could impact customer spending and overall demand for its services. The company anticipates that maintaining cost discipline while pursuing growth opportunities will be crucial for achieving sustained profitability in the future.