Commerce.com, Inc. reported a total revenue of $342.3 million for the fiscal year ending December 31, 2025, marking a 2.8% increase from $332.9 million in 2024. The company's net loss narrowed to $19.3 million from $27.0 million in the previous year, reflecting ongoing efforts to improve operational efficiency. The gross profit for the year was $269.6 million, resulting in a gross margin of 78.7%, up from 76.7% in 2024. This improvement in gross margin was attributed to better efficiency in customer service staffing and spending, despite an increase in hosting and IT-related costs.
In terms of strategic developments, Commerce.com underwent a significant rebranding initiative in July 2025, changing its name from BigCommerce Holdings, Inc. to Commerce.com, Inc. This rebranding aligns with the company's evolution into a multi-product commerce technology provider, consolidating its offerings under a unified brand identity. The company also emphasized its commitment to artificial intelligence (AI) as a core component of its strategy, enhancing product discoverability and customer experiences through AI-driven solutions.
Operationally, Commerce.com reported a total of 6,648 enterprise accounts by the end of 2025, up from 5,884 in 2024. The company also achieved a net revenue retention (NRR) rate of 95.2%, indicating strong customer retention and expansion. The company’s international revenue grew by 12% in the EMEA region, while revenue from the Americas increased by 2.2%. The total gross merchandise volume (GMV) processed through the platform reached $31.7 billion, a 12.3% increase from the previous year.
Looking ahead, Commerce.com plans to continue investing in its core offerings, particularly in enhancing its B2B, B2C, and small business solutions. The company aims to drive growth through product innovation, strategic partnerships, and the development of AI-driven commerce solutions. Additionally, the company is focused on improving customer retention and expanding its market presence while maintaining a disciplined approach to operating efficiency and profitability. The management expressed confidence that existing cash reserves and cash flows from operations will be sufficient to meet working capital needs for at least the next twelve months.
About Commerce.com, Inc.
BigCommerce Holdings Inc. provides a flexible, enterprise-grade SaaS ecommerce platform enabling B2C, B2B, and small businesses to build and scale online stores. Its core offerings include BigCommerce’s open API commerce platform, Feedonomics’ AI-driven product feed management, and Makeswift’s visual site builder. Serving diverse industries globally, the company emphasizes composable commerce, integration with third-party technologies, and customizable digital experiences to optimize growth and operational efficiency.
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