Crawford & Company reported a total revenue of $1.266 billion for the fiscal year ending December 31, 2025, reflecting a decrease of 2.1% from $1.293 billion in 2024. The company's net income attributable to shareholders fell to $19.6 million, down from $26.6 million in the previous year. This decline in profitability was primarily attributed to restructuring costs and a reduction in weather-related claims, particularly impacting the North America Loss Adjusting and Platform Solutions segments. The company also noted that foreign exchange rate fluctuations contributed a slight increase of $2 million to revenues.
In terms of operational performance, Crawford's North America Loss Adjusting segment generated revenues of $304.9 million, a decrease of 2.3% from the prior year, while the International Operations segment saw a revenue increase of 4.7% to $438.2 million. The Broadspire segment also reported growth, with revenues rising 3.6% to $401.9 million. However, the Platform Solutions segment experienced a significant decline, with revenues dropping 30.5% to $120.8 million, largely due to a decrease in catastrophe-related claims.
Crawford's total cases received across all segments decreased by 6.9% in 2025, with notable declines in the Platform Solutions segment, which saw a 48.4% drop in cases. The North America Loss Adjusting segment reported an increase in cases due to a transfer of low-value inspection services from the Platform Solutions group. The company maintained a workforce of approximately 9,943 employees, with 94% being full-time, and continued to emphasize employee engagement and development through various training programs.
Looking ahead, Crawford & Company anticipates a challenging environment due to fluctuating claim volumes and market conditions. The company is focused on improving operational efficiencies and has implemented a restructuring plan aimed at enhancing profitability. Additionally, it plans to make discretionary contributions of $3 million to its underfunded defined benefit pension plan in 2026. The company remains committed to maintaining compliance with its financial covenants and expects to leverage its liquidity to support ongoing operations and potential growth opportunities.
About CRAWFORD & CO
Crawford & Company is a global provider of claims management and outsourcing solutions for property and casualty insurance markets. Its services include claims adjusting, legal services, third-party administration, and contractor management across North America, Europe, Asia, and Latin America. The company leverages a broad network, technological platforms, and industry expertise to deliver high-quality, cost-effective risk and claims solutions to insurers, self-insured entities, and corporations worldwide.
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