Crawford & Company reported its financial results for the third quarter and nine months ended September 30, 2025, revealing a total revenue of $332.8 million for the quarter, a decrease of 2.9% from $342.7 million in the same period of 2024. For the nine months, total revenue reached $990.7 million, reflecting a slight increase of 0.8% compared to $982.7 million in the prior year. The company's net income attributable to shareholders for the third quarter was $12.4 million, up from $9.5 million in the previous year, while year-to-date net income rose to $26.9 million from $20.7 million.
The decrease in quarterly revenue was primarily attributed to declines in the North America Loss Adjusting and Platform Solutions segments, which were partially offset by growth in International Operations and Broadspire. The North America Loss Adjusting segment reported revenues of $77.0 million, down 2.9% year-over-year, while the Platform Solutions segment saw a significant decline of 36.1%, generating $28.9 million. Conversely, the International Operations segment experienced a 6.7% increase in revenue, totaling $112.9 million, driven by improved performance in the U.K. and Asia.
Operationally, Crawford & Company reported a decrease in cases received, with a 9.2% decline for the third quarter and a 6.2% decline for the nine months. The North America Loss Adjusting segment saw a 17.7% increase in cases received for the third quarter, largely due to the transfer of low-value inspection services from the Platform Solutions segment. However, the International Operations segment experienced a decrease in high-frequency, low-severity cases, particularly in the U.K. and Europe.
In terms of strategic developments, Crawford & Company has continued to focus on enhancing its operational efficiency and expanding its service offerings. The company has maintained a strong liquidity position, with cash and cash equivalents totaling $68.8 million as of September 30, 2025, compared to $55.4 million at the end of 2024. Looking ahead, the company anticipates continued challenges in the market, particularly related to fluctuations in claims activity and macroeconomic conditions, but remains optimistic about its growth prospects in the long term.
About CRAWFORD & CO
Crawford & Company is a global provider of claims management and outsourcing solutions for property and casualty insurance markets. Its services include claims adjusting, legal services, third-party administration, and contractor management across North America, Europe, Asia, and Latin America. The company leverages a broad network, technological platforms, and industry expertise to deliver high-quality, cost-effective risk and claims solutions to insurers, self-insured entities, and corporations worldwide.
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