CXApp Inc. reported a significant decline in revenue for the fiscal year ending December 31, 2025, with total revenues of $4.6 million, a decrease of 36% from $7.1 million in 2024. The company attributed this decline primarily to customer churn, particularly in the healthcare and retail sectors, where budget constraints and delayed IT spending affected contract renewals. Despite the drop in overall revenue, the company noted that recurring subscription revenue increased to 98% of total revenue, up from 87% in the previous year, reflecting a strategic shift towards a software-as-a-service (SaaS) model.
The company's operating expenses rose to $21.6 million in 2025, compared to $19.6 million in 2024, largely due to a $2.1 million goodwill impairment charge. Excluding this charge, operating expenses decreased, indicating effective cost management strategies. CXApp's gross profit was reported at $4.0 million, with an improved gross margin of 87.4%, up from 82% in 2024, driven by the higher-margin subscription revenue model. The net loss for the year was $13.5 million, an improvement from a net loss of $19.4 million in 2024.
In terms of operational developments, CXApp maintained a stable customer base, serving clients across various sectors, including technology, financial services, and healthcare. The company reported a total of 57.1 million shares of Class A common stock outstanding as of March 24, 2026, with a market value of approximately $22.9 million. The workforce consisted of about 35 full-time employees, with ongoing efforts to attract skilled personnel to support growth initiatives.
Strategically, CXApp focused on enhancing its AI-powered platform, which integrates workplace applications, analytics, and artificial intelligence capabilities. The company has established partnerships with major cloud providers, including Google Cloud and Microsoft Azure, to expand its market reach. Looking ahead, CXApp aims to leverage its AI-driven solutions to address the evolving needs of hybrid workplaces, with plans for further product innovation and market expansion. The management expressed confidence in the company's ability to achieve long-term profitability and growth, despite the current economic uncertainties.
About CXApp Inc.
CXApp Inc. provides AI-powered employee experience solutions through a cloud-based SaaS platform, enhancing workplace engagement, productivity, and space utilization. Its offerings include real-time analytics, automation, and indoor location technologies for hybrid and flexible work environments. Serving global enterprises across industries, CXApp focuses on digital transformation, workplace optimization, and innovative workplace management to create engaging, efficient, and adaptable workspaces.
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