eGain Corporation reported its financial results for the third quarter of fiscal year 2026, revealing a total revenue of $22.5 million, a 7% increase from $21.0 million in the same period last year. The growth was primarily driven by a 7% rise in Software as a Service (SaaS) revenue, which reached $20.9 million, up from $19.6 million. Professional services revenue also saw a modest increase, totaling $1.6 million compared to $1.4 million in the prior year. For the nine months ending March 31, 2026, total revenue increased to $69.0 million from $65.2 million, reflecting a 6% year-over-year growth.
The company reported a net income of $2.4 million for the quarter, a significant improvement from a mere $66,000 in the same quarter of the previous year. This resulted in earnings per share of $0.09, compared to $0.00 in the prior year. For the nine-month period, net income rose to $7.6 million from $1.4 million, showcasing a substantial increase in profitability. The operating income for the quarter was $2.0 million, compared to $27,000 in the same period last year, indicating a notable improvement in operational efficiency.
eGain's operational metrics showed a decrease in total current liabilities, which fell to $43.3 million from $62.2 million year-over-year, largely due to a reduction in deferred revenue from $48.8 million to $31.9 million. The company also reported a cash and cash equivalents balance of $80.5 million, up from $62.9 million as of June 30, 2025. The total stockholders' equity increased to $91.6 million from $80.7 million, reflecting a positive trend in the company's financial health.
In terms of strategic developments, eGain has focused on expanding its SaaS offerings and enhancing customer engagement through AI-driven solutions. The company continues to invest in research and development, with expenses in this area totaling $7.6 million for the quarter, slightly up from $7.5 million in the previous year. eGain's geographic revenue distribution remained stable, with North America contributing $17.6 million and Europe, the Middle East, and Africa (EMEA) contributing $4.9 million for the quarter.
Looking ahead, eGain anticipates continued growth in its SaaS revenue as it expands its customer base and enhances product adoption. The company expects to recognize $48.5 million of its remaining performance obligations within the next year, indicating a strong pipeline of future revenue. However, eGain also acknowledges potential risks, including market competition and fluctuations in foreign currency exchange rates, which could impact its financial performance.
About EGAIN Corp
eGain Corporation provides SaaS-based customer engagement solutions that leverage AI and knowledge management to automate and enhance customer service across multiple channels. Its platform centralizes trusted content, guides agents, and automates interactions, serving large enterprises and government organizations worldwide. The company’s competitive advantages include a comprehensive, secure, and API-rich cloud platform, strong industry partnerships, and a focus on innovation in AI-driven customer experience management.
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