ExlService Holdings, Inc. reported a significant increase in financial performance for the first quarter of 2025, with revenues reaching $501.0 million, a 14.8% increase from $436.5 million in the same period last year. The company's net income also rose to $66.6 million, compared to $48.8 million in the prior year, reflecting a 36.5% increase. This growth was driven by strong demand across all reportable segments, particularly in Healthcare and Life Sciences, which saw a revenue increase of $24.9 million, partly due to the acquisition of ITI Data in August 2024.

The company’s operational changes included a restructuring of its reporting segments into Industry Market Units (IMUs) to enhance client service and operational efficiency. The new segments are Insurance, Healthcare and Life Sciences, Banking, Capital Markets and Diversified Industries, and International Growth Markets. This restructuring aims to align the company’s capabilities with client needs and improve overall service delivery. The company also reported a gross profit of $193.3 million, up from $163.1 million, resulting in a gross margin of 38.6%, an increase of 120 basis points from the previous year.

ExlService's operational metrics showed a positive trend, with accounts receivable increasing to $339.9 million from $304.3 million, indicating robust client engagement. The company’s employee headcount has also grown, contributing to higher operational costs, which increased by 13.1% to $114.9 million. The increase in costs was primarily due to higher employee-related expenses and technology costs, reflecting the company's investment in its workforce and infrastructure to support growth.

Looking ahead, ExlService Holdings anticipates continued growth driven by its strategic focus on data and AI-led services. The company plans to invest between $50 million to $55 million in capital expenditures throughout 2025 to enhance its digital capabilities and infrastructure. The management remains optimistic about maintaining strong client relationships and expanding its market presence, particularly in international growth markets, which are expected to contribute significantly to future revenues.

About ExlService Holdings, Inc.

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