Five9, Inc. reported a notable increase in financial performance for the second quarter of 2025, with revenue reaching $283.3 million, a 12% rise from $252.1 million in the same period last year. For the first half of 2025, revenue totaled $563.0 million, up 13% from $499.1 million in the first half of 2024. The company achieved a net income of $1.2 million for the quarter, a significant turnaround from a net loss of $12.8 million in Q2 2024. Similarly, the first half of 2025 saw a net income of $1.7 million compared to a loss of $19.9 million in the prior year.
The company’s operational metrics also reflected positive trends, with over 3,000 customers reported as of June 30, 2025. Five9's Annual Dollar-Based Retention Rate remained stable at 108%, indicating strong customer retention and growth in revenue from existing clients. The company attributed its revenue growth to an increase in sales and marketing activities, particularly among larger customers, and improved brand awareness. Additionally, the gross profit margin improved to 55% for both the three and six months ended June 30, 2025, compared to 53% in the same periods of 2024.
In terms of strategic developments, Five9 completed the acquisition of Acqueon in August 2024, which was aimed at enhancing its AI-powered customer experience platform. The acquisition cost approximately $173.8 million and is expected to bolster Five9's outbound capabilities. The company also undertook a reduction in force plan in 2024, which reduced its workforce by approximately 6%, and a subsequent plan in 2025 that cut an additional 4% of its global full-time employees. These restructuring efforts are part of Five9's strategy to prioritize investments in key areas, including artificial intelligence.
Financially, Five9's cash and cash equivalents stood at $205.5 million as of June 30, 2025, down from $362.5 million at the end of 2024. The decrease was primarily due to the cash payment of $434.4 million related to the maturity of its 2025 convertible senior notes. The company also reported net cash provided by operating activities of $83.4 million for the first half of 2025, a significant increase from $52.2 million in the same period of 2024. Looking ahead, Five9 remains focused on expanding its customer base and enhancing its product offerings, while navigating macroeconomic challenges that may impact future growth.
About Five9, Inc.
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