LivePerson, Inc. reported a revenue of $56.96 million for the first quarter of 2026, a decrease of 12% from $64.70 million in the same period of 2025. The decline was primarily attributed to a reduction in hosted services revenue, which fell by $5.8 million due to customer cancellations and downsells, alongside a $2.0 million decrease in professional services revenue. The company's net loss for the quarter was $8.83 million, compared to a loss of $14.13 million in the prior year, reflecting improvements in operational efficiency and cost management.
In terms of operational metrics, LivePerson's total costs and expenses decreased significantly to $58.71 million from $81.64 million year-over-year. This reduction was driven by lower costs in sales and marketing, general and administrative expenses, and product development, which collectively saw a decrease of approximately $22.93 million. The company also reported a reduction in headcount, with 147 employees as of March 31, 2026, down from 179 a year earlier, indicating a strategic effort to streamline operations.
LivePerson has made notable strategic advancements, including the launch of Syntrix, a new platform designed to enhance the predictability and safety of conversational AI. This product aims to allow brands to test and validate AI behavior before deployment, thereby improving customer interactions. Additionally, the company is in the process of merging with SoundHound AI, Inc., a move that is expected to enhance its market position and operational capabilities.
The company’s cash and cash equivalents increased to $101.5 million as of March 31, 2026, up from $95.0 million at the end of 2025, primarily due to improved working capital management. LivePerson's deferred revenue also rose to $57.99 million, indicating a solid pipeline of future revenue. However, the company continues to face challenges with customer retention and new business bookings, which have been impacted by broader economic conditions and uncertainties regarding its financial stability.
Looking ahead, LivePerson anticipates that the merger with SoundHound will provide significant benefits, including enhanced product offerings and market reach. However, the company acknowledges that ongoing economic conditions may continue to affect customer behavior and revenue growth. Management remains focused on maintaining operational efficiency and exploring new avenues for growth while navigating the complexities of the current market landscape.
About LIVEPERSON INC
LivePerson, Inc. is a leader in digital customer conversation solutions, providing AI-powered messaging, chat, voice, and automation platforms. Its cloud-based platform enables brands to deliver personalized, seamless customer experiences across multiple channels, increasing efficiency and sales. Serving industries like retail, finance, and telecom, LivePerson leverages AI, integrations, and professional services to transform customer engagement and drive business outcomes.
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