NCR Voyix Reports $617 Million Revenue in Q1 2025, 13% Decrease Year-Over-Year

NCR Voyix Corporation reported a total revenue of $617 million for the first quarter of 2025, reflecting a 13% decrease compared to $710 million in the same period of the previous year. The decline was primarily driven by a 31% drop in product revenue, which fell to $153 million, attributed to reduced sales in self-checkout (SCO) and point-of-sale (POS) hardware, as well as a decrease in software license revenues. Service revenue, however, showed a slight decrease of 5%, totaling $464 million, with an increase in payments processing revenue partially offsetting declines in professional services and cloud services.

The company recorded a net loss from continuing operations attributable to NCR Voyix of $20 million, a significant improvement from a net loss of $71 million in the prior year. Adjusted EBITDA for the quarter was $75 million, up 19% from $63 million in the same period last year, indicating improved operational efficiency despite the revenue decline. The gross margin increased to 21.9% from 19.4%, driven by enhanced service margins resulting from cost reduction initiatives implemented in late 2024.

Strategically, NCR Voyix has undergone significant organizational changes, including the spin-off of its ATM-focused business, NCR Atleos, on October 16, 2023, and the sale of its Digital Banking segment for $2.45 billion, completed on September 30, 2024. These transactions have been classified as discontinued operations in the financial statements. The company is also transitioning its hardware business to an outsourced design and manufacturing model in partnership with Ennoconn Corporation, which is expected to enhance operational efficiency and reduce costs.

Operationally, NCR Voyix reported a recurring revenue increase of 2%, which now constitutes 66% of total revenue, reflecting a strategic shift towards more predictable revenue streams. The company’s employee headcount remains approximately 14,000 across 30 countries, supporting its global operations. However, the company continues to face challenges, including the impact of a cyber ransomware incident that has incurred $47 million in expenses, with ongoing recovery efforts from insurance.

Looking ahead, NCR Voyix aims to leverage its cloud-based software and services to capture growth opportunities in the retail and restaurant sectors, where digital adoption is increasingly critical. The company remains cautious about macroeconomic conditions, including inflation and geopolitical risks, which could affect its financial performance. Despite these challenges, NCR Voyix is focused on executing its strategic initiatives to enhance customer engagement and operational efficiency, positioning itself for future growth.