ServiceTitan, Inc. reported significant financial growth for the fiscal year ending January 31, 2026, with total revenue reaching $961.0 million, a 24% increase from $771.9 million in the previous fiscal year. The company's platform revenue, which includes subscription and usage-based services, accounted for $925.4 million, reflecting a 25% increase year-over-year. Despite this growth, ServiceTitan continued to experience net losses, reporting a net loss of $159.9 million compared to a loss of $239.1 million in fiscal 2025. The company attributed its losses to ongoing investments in product development and customer acquisition.
In terms of operational metrics, ServiceTitan's customer base expanded to approximately 10,800 active customers, contributing to a gross dollar retention rate of over 95% for the third consecutive year. The company processed $82.1 billion in gross transaction volume (GTV) through its platform, up from $68.5 billion in the prior year. This growth in GTV was driven by increased adoption of the platform's features and services, as well as the addition of new customers. The company also reported a significant increase in its employee headcount, which rose to 3,414 as of January 31, 2026, reflecting its commitment to scaling operations.
Strategically, ServiceTitan made notable advancements, including the acquisition of Conduit Tech, Inc. for $19.8 million, which is expected to enhance its HVAC design and sales proposal capabilities. The company also launched Atlas, an AI-powered feature designed to improve customer interactions and operational efficiency. These initiatives are part of ServiceTitan's broader strategy to leverage artificial intelligence and machine learning to drive growth and efficiency across its platform.
Looking ahead, ServiceTitan anticipates continued revenue growth, although it acknowledges potential fluctuations due to market conditions and the seasonal nature of the trades industry. The company plans to invest further in product development and customer success initiatives to enhance its offerings and maintain its competitive edge. Additionally, ServiceTitan is focused on expanding its market presence both domestically and internationally, aiming to capture a larger share of the trades market.
Overall, while ServiceTitan's financial performance shows promising growth, the company remains vigilant about managing its operational costs and navigating the complexities of the trades industry as it seeks to achieve long-term profitability.
About ServiceTitan, Inc.
ServiceTitan is a cloud-based operating system designed specifically for trades businesses, including plumbing, HVAC, roofing, and other field service providers. It streamlines workflows such as scheduling, dispatching, CRM, payments, and inventory management. Leveraging extensive industry data and AI, it enhances operational efficiency, customer experience, and growth for small to large trades companies worldwide. Its integrated platform supports end-to-end business management and industry-specific digital transformation.
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