SoundThinking, Inc. reported a modest increase in revenue for the fiscal year ending December 31, 2025, generating $104.1 million, up 2% from $102.0 million in 2024. The company, which specializes in public safety technology solutions, experienced a net loss of $9.4 million, slightly higher than the $9.2 million loss reported in the previous year. The increase in revenue was primarily driven by new customer acquisitions and expansions of existing contracts, particularly with the New York City Police Department, which contributed an additional $3.7 million in revenue. However, the company faced a significant revenue decline due to the non-renewal of contracts, notably a $9.7 million loss from the City of Chicago.
In terms of operational metrics, SoundThinking had approximately 319 customers and worked with around 2,100 agencies as of the end of 2025. The company’s flagship product, ShotSpotter, was deployed in 178 cities and 22 universities, covering over 1,092 square miles, with 1,064 square miles already operational. The company also launched new products, including a perimeter-based sniper gunshot detection solution aimed at utility substations, and expanded its SafetySmart platform, which includes various data-driven tools for law enforcement and security teams.
Strategically, SoundThinking has focused on enhancing its product offerings through acquisitions, including the purchase of SafePointe, a weapons detection system, in August 2023. This acquisition is expected to bolster the company’s capabilities in the security market, particularly in light of new regulations requiring weapons detection systems in healthcare facilities by 2027. The company has also made efforts to expand its international footprint, with plans to penetrate markets in Latin America and other regions, although it acknowledges the challenges posed by limited operational experience outside the U.S.
Despite these developments, SoundThinking faces several risks, including reliance on government contracts, which can be complex and time-consuming to secure. The company has identified material weaknesses in its internal controls over financial reporting, which could impact its ability to accurately report financial results. Management is actively working on remediation plans to address these weaknesses. Looking ahead, SoundThinking aims to increase its customer base, expand coverage areas, and enhance its product offerings to drive future growth, while navigating the challenges of a competitive and evolving market landscape.
About SOUNDTHINKING, INC.
SoundThinking, Inc. is a public safety technology company providing data-driven solutions for law enforcement and security. Its core platform, SafetySmart, includes gunshot detection, investigative search, case management, resource deployment, license plate recognition, and weapons detection. Serving cities, campuses, and enterprises worldwide, it enhances public safety, crime prevention, and community trust through SaaS solutions, strategic partnerships, and innovative AI-enabled tools.
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