Sprinklr Reports $857.2 Million Revenue for Fiscal Year Ending January 31, 2026

Sprinklr, Inc. reported a total revenue of $857.2 million for the fiscal year ending January 31, 2026, marking an 8% increase from $796.4 million in the previous year. The growth was driven by a 5% rise in subscription revenue, which reached $756.3 million, and a significant 29% increase in professional services revenue, totaling $100.9 million. Despite this revenue growth, the company faced challenges, including a decrease in the total number of customers from 1,930 to 1,677, attributed to a strategic focus on top-tier enterprise clients. The average subscription revenue per large customer, defined as those generating over $1 million in subscription revenue, increased to over $3 million.

In terms of profitability, Sprinklr achieved an operating income of $40.2 million, up from $24.0 million in the prior year. However, net income fell to $22.9 million from $121.6 million, primarily due to a significant tax benefit recorded in the previous year. The company’s accumulated deficit increased to $754.3 million, reflecting ongoing investments in growth and infrastructure. Operating expenses decreased slightly to $537.5 million, with notable reductions in sales and marketing costs, which dropped by 10% to $287.6 million, following workforce restructuring efforts.

Sprinklr's operational metrics indicate a focus on enhancing its Unified Customer Experience Management (Unified-CXM) platform, which supports over 1,677 customers across more than 90 countries. The company reported a current Remaining Performance Obligation (RPO) of $986.5 million, with $618.8 million expected to be recognized as revenue in the next 12 months. The net dollar expansion rate remained stable at 103%, reflecting the company's ability to retain and expand revenue from existing customers despite some churn.

Strategically, Sprinklr has continued to invest in its product offerings, including enhancements to its AI-native platform and the introduction of new features across its four main product suites: Sprinklr Social, Sprinklr Insights, Sprinklr Marketing, and Sprinklr Service. The company also announced a new share repurchase program, authorizing up to $200 million in stock buybacks through March 2027, following the completion of a previous $150 million program. Looking ahead, Sprinklr aims to leverage its existing customer base for further growth, expand internationally, and continue innovating its technology to meet evolving market demands.