Sprinklr, Inc. reported its financial results for the three months ended April 30, 2025, revealing a total revenue of $205.5 million, a 5% increase from $196.0 million in the same period last year. The growth was primarily driven by a 4% rise in subscription revenue, which reached $184.1 million, and a 15% increase in professional services revenue, totaling $21.4 million. Despite the revenue growth, the company experienced a net loss of $1.6 million, compared to a net income of $10.6 million in the prior year, reflecting a significant shift in profitability.
The company's operating expenses rose to $144.6 million, up from $139.1 million a year earlier, largely due to a $16.3 million restructuring charge associated with a global workforce reduction of approximately 12%. This restructuring was aimed at realigning employee costs with current business needs and freeing up capital for future investments. Additionally, sales and marketing expenses decreased by 19% to $71.1 million, attributed to reduced personnel costs following the restructuring.
Sprinklr's customer base showed growth, with 146 large customers as of April 30, 2025, compared to 138 a year prior. The company reported a Remaining Performance Obligation (RPO) of $943.2 million, with $596.8 million expected to be recognized as revenue over the next 12 months. However, the Net Dollar Expansion Rate (NDE) declined to 101.8% from 114.6% year-over-year, indicating increased churn and down-selling among existing customers, influenced by challenging macroeconomic conditions.
In terms of cash flow, Sprinklr generated $83.8 million from operating activities, a significant increase from $41.7 million in the previous year. The company ended the quarter with $126.4 million in cash and cash equivalents, alongside $443.8 million in marketable securities. Looking ahead, Sprinklr anticipates continued investment in its Unified Customer Experience Management platform and plans to repurchase up to $150 million of its Class A common stock under a newly authorized share repurchase program. The company remains cautious about the potential impacts of macroeconomic factors on its business performance.
About Sprinklr, Inc.
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