Sprinklr, Inc. reported its financial results for the second quarter of fiscal year 2027, revealing a total revenue of $213.7 million, a slight increase of 1% from $212.0 million in the same period last year. Subscription revenue, which constitutes the bulk of the company's income, rose by 3% to $194.8 million, up from $188.5 million. However, professional services revenue saw a decline of 20%, falling to $18.9 million from $23.6 million, primarily due to reduced demand for one-time implementation services and lower managed services activity.

In terms of profitability, Sprinklr's net income for the quarter was $7.1 million, down from $12.6 million a year earlier, reflecting a decrease in operating income from $16.3 million to $10.0 million. The company's operating expenses increased slightly to $129.2 million, compared to $128.3 million in the prior year, with notable increases in research and development costs. The gross profit margin for subscription services decreased to 74% from 77%, attributed to rising costs associated with third-party cloud services and personnel-related expenses.

Sprinklr's operational metrics indicate a customer base that spans over 90 countries, with a remaining performance obligation (RPO) of $1.03 billion as of July 31, 2026, which includes $614.1 million expected to be recognized as revenue in the next 12 months. The company reported a net dollar expansion rate of 102.4%, indicating a stable retention and expansion of revenue from existing customers. The total employee headcount as of the end of the quarter was not disclosed, but the company continues to invest in its workforce to support growth.

Strategically, Sprinklr has been active in its share repurchase programs, having completed the full $150 million repurchase authorization under its 2025 program and initiating a new $200 million program in March 2026. The company also reported cash and cash equivalents of $231.4 million, alongside $221.5 million in marketable securities, which it believes will be sufficient to meet its operational needs over the next year. Looking ahead, Sprinklr anticipates continued investment in its Unified Customer Experience Management platform and expects to navigate macroeconomic challenges while maintaining its growth trajectory.

About Sprinklr, Inc.

Sprinklr is a global enterprise software company specializing in Unified Customer Experience Management (Unified-CXM). Its AI-driven platform unifies customer data across digital channels, enabling large organizations to deliver seamless, personalized customer interactions through marketing, social media, customer service, and insights. The company's solutions enhance engagement, operational efficiency, and brand reputation, serving diverse industries and markets worldwide.

This description was generated via AI from an annual report. Updated about 1 year ago.

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