TaskUs, Inc. reported significant financial growth for the fiscal year ending December 31, 2025, with total service revenue reaching $1.18 billion, a 19% increase from $995 million in 2024. The company's net income surged to $102.3 million, marking a 123% rise compared to $45.9 million in the previous year. This growth was attributed to higher revenue from existing clients and the acquisition of new clients, alongside a favorable impact from foreign currency exchange rates. Adjusted net income also saw a notable increase of 27.8%, reaching $151.7 million, while adjusted EBITDA rose by 18.7% to $249.1 million.
In 2025, TaskUs expanded its client base, winning 34 new clients and achieving a 36% new client win rate. The company also deepened its relationships with existing clients, with 67 current clients signing new statements of work. The total number of clients supported by TaskUs reached approximately 200, with 73 clients utilizing multiple service lines, reflecting a 14% year-over-year increase. The company’s headcount grew to about 65,500 employees across 31 sites in 13 countries, with significant increases in India and the Philippines.
Strategically, TaskUs has focused on enhancing its service offerings, particularly in Artificial Intelligence (AI) services, which saw a 58.6% revenue increase year-over-year. The company is actively investing in AI technologies, including partnerships with developers of agentic AI systems to automate customer service functions. This shift towards AI is expected to drive future revenue growth, although it may also lead to the automation of some existing services.
The company’s operational metrics indicate a strong performance, with a client Net Promoter Score (cNPS) of 66, suggesting high client satisfaction. TaskUs's revenue retention rate remains robust, and the company continues to manage its costs effectively, with total operating expenses increasing at a lower rate than revenue. Looking ahead, TaskUs anticipates continued growth driven by its strategic investments in technology and talent, although it acknowledges potential challenges from market conditions and client automation initiatives. The company has also declared a special cash dividend of $3.65 per share, payable in March 2026, reflecting its strong cash position and commitment to returning value to shareholders.
About TaskUs, Inc.
TaskUs provides outsourced digital customer experience, trust and safety, and AI services to innovative companies across industries such as social media, e-commerce, gaming, and healthcare. Its global, tech-enabled delivery model combines human talent with automation, data science, and generative AI to enhance efficiency and client outcomes. Focused on employee well-being and culture, the company supports diverse, multilingual operations worldwide, serving high-growth and enterprise clients.
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