TTEC Holdings, Inc. reported a revenue of $2,137 million for the fiscal year ending December 31, 2025, reflecting a decrease of 3.4% compared to the previous year. The TTEC Digital segment generated approximately $469 million, marking a 2.2% increase, while the TTEC Engage segment saw a decline of 4.6%, contributing $1,668 million. The company's operating loss improved to $117.1 million, or 5.5% of revenue, from a loss of $173.5 million in 2024, primarily due to lower impairment charges across both segments. Notably, TTEC Digital experienced a significant decline in operating income due to a goodwill impairment charge, while TTEC Engage's operating income increased due to reduced restructuring expenses.
In terms of strategic developments, TTEC has focused on enhancing its service offerings and expanding its geographic footprint. The company operates in 22 countries and employs approximately 51,000 associates. The TTEC Engage segment's offshore customer experience centers accounted for 36% of its revenue in 2025, up from 34% in 2024. The company continues to invest in AI-enabled solutions and technology partnerships to strengthen its market position. TTEC's revenue retention rate for its Engage segment improved to 95% in 2025, up from 82% in 2024, attributed to stabilization in client relationships.
Operationally, TTEC's seat utilization rate increased to 73% in 2025 from 70% in the previous year, driven by adjustments in staffing and client forecasts. The company reported a total of 54 customer engagement centers, with a mix of multi-client, dedicated, and managed centers across various countries. TTEC's workforce is geographically diverse, with significant representation in Asia, North America, and Europe. The company has also emphasized employee engagement, with a reduction in overall attrition from 64% in 2024 to 57% in 2025.
Looking ahead, TTEC's management expressed cautious optimism regarding future performance, emphasizing the need to adapt to evolving market conditions and client demands. The company is focused on maintaining its competitive edge through innovation and strategic investments while managing its debt obligations. As of December 31, 2025, TTEC had $905 million in borrowings under its credit facility, with a maximum borrowing capacity of $1.05 billion. The company is committed to enhancing its financial flexibility and exploring potential refinancing options to support its growth initiatives.
About TTEC Holdings, Inc.
TTEC Holdings, Inc. is a global customer experience (CX) outsourcing provider offering technology-enabled services and solutions across multiple industries. Its core segments, TTEC Digital and TTEC Engage, deliver CX technology, consulting, managed services, and BPO operations. Serving Fortune 1000 and public sector clients worldwide, the company leverages AI, cloud platforms, and strategic partnerships to enhance customer satisfaction, loyalty, and operational efficiency.
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