TTEC Holdings Reports Q2 2025 Revenue of $513.6 Million, Net Loss of $7.99 Million

TTEC Holdings, Inc. reported its financial results for the second quarter of 2025, revealing a revenue of $513.6 million, a decrease of 3.8% compared to $534.1 million in the same period last year. The decline was attributed to a $2.6 million drop in revenue from the TTEC Digital segment and a more significant $17.9 million decrease from the TTEC Engage segment. Despite the revenue decline, the company achieved an operating income of $18.9 million, a substantial improvement from a loss of $224.4 million in the prior year, primarily due to the absence of significant impairment charges that had impacted the previous year's results.

In terms of profitability, TTEC's net loss for the quarter was $7.99 million, compared to a loss of $299.5 million in the same quarter of 2024. The improved performance was driven by lower operating expenses, including a reduction in restructuring charges and impairment losses. The company reported a comprehensive income of $10.8 million for the quarter, contrasting sharply with a comprehensive loss of $313.4 million in the prior year, indicating a significant recovery in operational efficiency.

Operationally, TTEC served approximately 690 clients across various sectors, including financial services, healthcare, and technology. The company maintained a global workforce of around 50,000 customer care associates and professionals, with a focus on enhancing its service delivery capabilities. The TTEC Engage segment, which accounted for 78% of total revenue, reported that 37% of its revenue came from offshore locations, reflecting the company's strategy to leverage global delivery capabilities. However, the total production workstations for TTEC Engage decreased to 27,700, indicating a strategic adjustment in response to client demand and cost management.

Looking ahead, TTEC plans to continue investing in innovation and expanding its geographic footprint to meet the evolving needs of its clients. The company is also focused on managing foreign currency risks associated with its international operations through a multi-currency hedging program. TTEC's management expressed confidence in its ability to navigate market challenges and maintain compliance with financial covenants under its credit facility, which has been amended to provide more flexibility in the current economic environment. The company anticipates that its strategic initiatives will position it for future growth and improved financial performance.