The Western Union Company reported a decline in financial performance for the first quarter of 2025, with revenues totaling $983.6 million, down 6% from $1,049.1 million in the same period of 2024. The decrease in revenue was attributed to a reduction in transactions, particularly from Iraq, which negatively impacted overall performance. Net income also fell by 13% to $123.5 million, compared to $142.7 million a year earlier, resulting in diluted earnings per share of $0.36, down from $0.41.
Operating expenses decreased by 6% to $806.2 million, primarily due to lower costs in selling, general, and administrative expenses, which dropped 13% to $187.0 million. The cost of services also saw a reduction, decreasing 3% to $619.2 million, reflecting lower agent commissions and technology expenses. However, the company experienced an increase in interest expenses, which rose by 25% to $32.6 million, contributing to a total other expense of $30.1 million, up from $22.1 million in the prior year.
In terms of operational metrics, Western Union reported a 3% increase in transaction volume, reaching 70.8 million transactions for the quarter. The Consumer Money Transfer segment generated $872.9 million in revenue, a 9% decline from the previous year, while the Consumer Services segment saw a significant increase of 27% in revenue, totaling $110.7 million. The company continues to expand its digital services, with Branded Digital transactions contributing positively to revenue growth.
Strategically, Western Union announced the acquisition of Eurochange Limited, a UK-based provider of retail foreign exchange services, for approximately £60 million ($77 million). This acquisition, completed in April 2025, is expected to enhance the company's foreign exchange offerings and expand its service locations in the UK. Looking ahead, Western Union anticipates ongoing challenges in transaction volumes, particularly from specific regions, but remains focused on leveraging its digital capabilities and expanding its service offerings to drive future growth.
About Western Union CO
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