Western Union Reports Revenue Decline in Q2 2025, Net Income Falls 13.4%

The Western Union Company reported a decline in financial performance for the second quarter of 2025, with revenues totaling $1,026.1 million, down 3.8% from $1,066.4 million in the same period of 2024. For the first half of 2025, revenues decreased by 5% to $2,009.7 million compared to $2,115.5 million in the prior year. The company's net income also fell, reaching $122.1 million for the quarter, a 13.4% decrease from $141.0 million a year earlier, while the six-month net income dropped to $245.6 million from $283.7 million. Earnings per share for the second quarter were $0.37, down from $0.42 in 2024.

The decline in revenue was attributed to a reduction in transaction volumes, particularly in the Consumer Money Transfer segment, which saw an 8% decrease in revenue for the quarter. This segment's performance was negatively impacted by lower transaction activity from the United States to Mexico and within the U.S., as well as geopolitical and macroeconomic factors. The company also noted a decrease in active agent locations in North America, which contributed to the revenue decline. In contrast, the Consumer Services segment experienced a 39% increase in revenue for the quarter, driven by growth in travel money services and cash-based bill payments.

Operationally, Western Union's total expenses decreased to $833.4 million in the second quarter, down from $875.7 million in the previous year, primarily due to lower selling, general, and administrative expenses. The company reported a slight increase in operating income to $192.7 million, reflecting a 1% rise compared to $190.7 million in the prior year. The company’s total customer transactions for the quarter were 71.4 million, a slight decrease from 73.3 million in the same period last year.

In terms of strategic developments, Western Union completed the acquisition of Eurochange Limited in April 2025, which is expected to enhance its travel money services and expand its presence in the United Kingdom. The company continues to focus on improving its digital offerings and expanding its agent network, which is crucial for maintaining its competitive position in the money transfer market.

Looking ahead, Western Union anticipates ongoing challenges due to fluctuating transaction volumes and competitive pressures. The company is evaluating the potential impacts of new tax legislation, including a proposed excise tax on international remittances, which could affect future revenues. Despite these challenges, Western Union remains committed to leveraging its global network and enhancing its service offerings to drive growth in the coming quarters.