Zoom Communications, Inc. reported a revenue of $4.87 billion for the fiscal year ending January 31, 2026, marking a 4.4% increase from $4.67 billion in the previous year. The company also achieved a net income of $1.90 billion, a significant rise from $1.01 billion in fiscal 2025. This growth in profitability was attributed to increased product expansion and usage among existing enterprise customers, with revenue from enterprise subscription services growing by 6.5%. The company’s gross margin improved to 77.0%, up from 75.8% in the prior year, primarily due to a reduction in stock-based compensation and operational efficiencies.
In terms of operational metrics, Zoom reported a total of 4,468 enterprise customers contributing over $100,000 in trailing twelve months revenue, an increase from 4,088 in the previous year. The net dollar expansion rate for enterprise customers was 98%, indicating a slight decline from the previous year’s rate of 101%, reflecting macroeconomic headwinds that have led to slower hiring and higher seat count downsells. The company also reported an average monthly churn rate of 2.8% for its online customers, which represented 39.7% of total revenue.
Strategically, Zoom has continued to invest in artificial intelligence, launching several new products and enhancements, including the AI Companion 3.0, which offers proactive assistance with tasks and improved productivity features. The company also acquired BrightHire, Inc. for $98 million to enhance its recruiting capabilities. As of January 31, 2026, Zoom had 7,438 full-time employees, with a significant portion of its workforce located outside the United States, reflecting its ongoing international expansion efforts.
Looking ahead, Zoom anticipates that macroeconomic conditions, including geopolitical uncertainties and inflationary pressures, may continue to impact customer spending and sales cycles. The company remains focused on driving growth through innovation and expanding its customer base, particularly in international markets, where it aims to increase its presence and adapt its offerings to meet diverse regional needs. Despite the challenges, Zoom's strong cash position, with $7.8 billion in cash and marketable securities, positions it well to capitalize on future growth opportunities.
About Zoom Communications, Inc.
Zoom Communications, Inc. offers an AI-first work platform focused on human connection through secure, reliable video, voice, chat, and content sharing solutions. Its core products include Zoom Meetings, Zoom Phone, Zoom Chat, and Zoom Contact Center, serving businesses and individuals worldwide. The company emphasizes innovation, open integrations, and security to enhance collaboration, productivity, and customer engagement across flexible work environments.
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